Dear Valued Customer, We thought you’d like to know your new media wall is on the way to the joinery shop. Thank you for choosing one of our products. Evolution Fires Team Evolution Fires – UK’s Number 1 Pre-Built Media Wall Specialists Visit Website

Dear Valued Customer, Your Item has been shipped and is now with our courier service please see the tracking information below. Proovia: Official site Tracking number: {tracking_number} Thank you for placing an order with us we hope you love your new fireplace. Evolution Fires Team Evolution Fires – UK’s Number 1 Pre-Built Media Wall Specialists Visit Website

Dear Valued Customer,

Installation

• The fitting kit supplied is to be used on brick walls.
• Please ensure all media walls are installed following our installation instructions.
• Please ensure there is at least a 2-inch gap above the media wall for installation.
• Your media wall should reach you in perfect condition. However, we wish to advise you to inspect the media wall for any defects before installation, as we do not accept any liability for damage once installed.

Socket Positions

• The 2 socket positions within the drawing are the ideal placement and are to be used as a guide, if your sockets are already in place behind the TV then we would recommend checking the size of your TV bracket.
• The socket position sizes are taken from the centre of where the media wall will be installed and from the floor to the bottom of the socket.
• Packages 1 and 6 are floating, please use the total height of the media wall plus the distance from the floor to determine the socket position.
• If you already have sockets on your wall their position may need to be moved as the electric fire sits flush against the wall.
• If you have chosen to have your media wall installed  the 2 double sockets must be in place at the time of installation and installed by a qualified electrician .

Please Note:

• The electric fire must be plugged in behind the TV for easy access.
• The electric fire should not be plugged into an extension lead.
• Do not remove the plug from the product as this will void your warranty.
• Please take care when installing your TV to avoid damage to the top section opening.

Delivery

• Please check all the sizes thoroughly; the customer is responsible for ensuring all the media wall parts will fit inside your home.
• Our 2-man delivery is ground floor only.
• Please check all parts on arrival for damage before signing for the delivery.

IMPORTANT

Click here to approve drawings.

Dear Valued Customer,

Thank you for the confirmation we will now begin production of your bespoke media wall. 

Customer Experience

We appreciate every customer who chooses an Evolution Fires product and have developed a system to keep you updated during every step of the manufacturing process.

You will receive 4 emails during the manufacturing process which will be sent from our: Joinery Shop, Spray Shop, Packaging Department Shipping department. 

The final email from our shipping department will contain a tracking number which allows you to control the delivery date. 

Delivery

Please check all the sizes thoroughly; the customer is responsible for ensuring all the media wall parts will fit inside your home. Our 2-man delivery is ground floor only. Please check all parts on arrival for damage before signing for the delivery. 

Installation

Please refer to our media wall installation videos which can be found on each product page.

If you are hiring tradesmen to help you install your media wall, we strongly advise you that they are not booked in before the media wall has been delivered.

Please Note: The fitting kit which comes as standard with all our media walls is suitable for brick walls.

We recommend consulting with a qualified electrician to install the sockets required to complete your installation. A socket for the electric fire must be installed above the electric fire behind the top section, you will find a guide for the socket position within the media wall drawings that were sent to you for confirmation. 

Thank you for choosing Evolution Fires

Dear Valued Customer, We thought you’d like to know your product is on the way to the packing room. Thank you for choosing one of our products. Evolution Fires Team Evolution Fires – UK’s Number 1 Pre-Built Media Wall Specialists Visit Website

We are excited to inform you that your Product has been carefully packaged and is now on its way to our shipping department. Our dedicated two-man delivery team has been notified and will be in touch with you via email or text message to schedule your delivery. They will provide you with a delivery date and time. Thank you for choosing our family-run business. We are committed to providing you with the best possible service. Once your product arrives, we would greatly appreciate it if you could share your positive experience with others by leaving a review by clicking this link. Thank you once again for your trust and support. Warm Regards, The Evolution Fires Team Evolution Fires – UK’s Number 1 Pre-Built Media Wall Specialists Visit Website

Dear Valued Customer, We thought you’d like to know your new media wall has been built and is on the way to the spray shop. Thank you for choosing one of our products. Evolution Fires Team Evolution Fires – UK’s Number 1 Pre-Built Media Wall Specialists Visit Website